The use of our Site is subject to the rights and obligations explicitly mentioned on our site but also to the rights and obligations defined in this disclaimer as well as in our general terms and conditions of sale and in our privacy charter. All these texts together constitute our "General Conditions". These Terms and Conditions apply to us as well as to you. By using our website, you explicitly acknowledge and agree to the application of our General Terms and Conditions, to the exclusion of our own General Terms and Conditions. Exceptionally, the provisions of the General Terms and Conditions may be derogated from insofar as such derogations have been agreed in writing between the parties. Such derogations may consist of the modification, addition or deletion of the clauses to which they relate and shall not affect the application of the other provisions of the General Conditions.
Soch Retail Pvt. Ltd., a company incorporated under the laws mentioned in the Company act 2013 of India, registered at 601, 6th Floor, Link Rose, Above Levi's Store, Linking Road, Santacruz West, Mumbai - 400054, mentions a details of our Refund policy in regards to Not So Pink, an e-commerce retail platform that offers retail solutions and facilitates the purchase of Fashion & Lifestyle products.
Accepting the mentioned terms, the user provides Soch Retail Pvt Ltd. an authorisation to communicate the order details as in order confirmation, tracking details etc via email, SMS and WhatsApp.
Throughout this document, “we”, “us”, “our”, “ours” refer to Soch Retail Pvt. Ltd. Wherever we have said ‘USER’ it refers to YOU or the end consumer.
The user here refers to any person who visits, browses, or registers with the platform i.e Soch Retail Pvt. Ltd.
‘Not So Pink’, an e-commerce platform powered by Soch Retail Pvt. Ltd. has drafted a Refund Policy that aids in the smooth functioning of the overall process.
‘Not So Pink’, assures a full refund on all eligible products returned if not soiled, stained, or used and that all labels or tags are intact. The product must be in its original condition when returned and must pass the Quality Check for the refund to be processed.
In the case of undergarments, the products won't be eligible for a refund or exchange if used, for sanitary and safety reasons.
Exchange of products can only be processed once. The customer is eligible to exchange or replace the product. However, if the customer is still not happy or satisfied with the exchanged product then a return will be placed again. In an unlikely scenario, if the customer wishes to place an exchange for the third time, the request won’t be processed as the customer has to cancel the order and opt for a refund. The customer can place a fresh request if he/she wishes to buy the product.
Following the Quality Check, refunds will be processed to the original mode of payment. In case of Cash on Delivery orders, the customer will have the option to receive the refund in the form of store credit in the ‘Not So Pink’ wallet or the specified bank account.
|Refund Method||Refund Timeframe|
|Net Banking||3-5 Business days|
|UPI Payments||2-4 Business days|
|Payment on Delivery|
|Cash On Delivery||2-4 Business days|
|Credit/Debit Card||3-5 Business days|
If the mentioned time has expired and you have still not received the refund, please contact your bank for further information. For any requires, please write to us at [email protected]
In case of Cash on Delivery orders, ‘Not So Pink’ platform will process the refund to your bank account via NEFT (National Electronic Funds Transfer).
In case of unforeseen circumstances, the refund time frame may vary.
For any queries reach out to us at customer [email protected]
Soch Retail Pvt. Ltd.
601, 6th Floor, Link Rose, Above Levi's Store, Linking Road, Santacruz West, Mumbai - 400054