The use of our Site is subject to the rights and obligations explicitly mentioned on our site but also to the rights and obligations defined in this disclaimer as well as in our general terms and conditions of sale and in our privacy charter. All these texts together constitute our "General Conditions". These Terms and Conditions apply to us as well as to you. By using our website, you explicitly acknowledge and agree to the application of our General Terms and Conditions, to the exclusion of our own General Terms and Conditions. Exceptionally, the provisions of the General Terms and Conditions may be derogated from insofar as such derogations have been agreed in writing between the parties. Such derogations may consist of the modification, addition or deletion of the clauses to which they relate and shall not affect the application of the other provisions of the General Conditions.
Soch Retail Pvt. Ltd., a company incorporated under the laws mentioned in the Company act 2013 of India, registered at 601, 6th Floor, Link Rose, Above Levi's Store, Linking Road, Santacruz West, Mumbai - 400054, mentions details of our Return & Exchange policy in regards to Not So Pink, an e-commerce retail platform that offers retail solutions and facilitates the purchase of Fashion & Lifestyle products.
‘Not So Pink’, an e-commerce platform powered by Soch Retail Pvt. Ltd. has drafted a Return & Exchange Policy that aids in the smooth functioning of the overall process.
Throughout this document, “we”, “us”, “our”, “ours” refer to Soch Retail Pvt. Ltd. Wherever we have said ‘USER’ it refers to YOU or the end consumer.
The user here refers to any person who visits, browses or registers with the platform i.e Soch Retail Pvt. Ltd.
Returnable/ Non-Returnable Products - Not So Pink’ platform notifies the user/customer that damaged products that fall under the returnable category can be returned and is subjected to exchange if any. If the user has received a product that is defective or damaged as simple as a garment missing a button then the user must notify on the platform within 72 hours and should get it exchanged or returned. In case of products that are marked non-returnable or if the product is completely damaged then the product cannot be returned. To claim a refund/exchange, the customer must notify the platform within 72 hours and must provide photographic evidence to get it exchanged or returned. In some scenarios, we may require the product back.
In the unlikely event of a wrong product being delivered, the item is eligible for a replacement/exchange. In this scenario, the customer is deemed to contact customer care at [email protected] within 72 hours of the product being delivered and may request for photographic proof to process the refund/exchange of the product.
The product is eligible for free replacement/exchange within 7 days of delivery. The customer must ensure to keep the item in its original condition with brand packaging, MRP tags, user manual, warranty cards and other accessories for successful return pick up. The return or order request can be initiated in the Order section of the website. In case of any queries, drop an email to at [email protected]
The customer will be eligible for full refund after the product has been verified and checked by our support team. Please have your order number available and provide a reason for your request to speed up your refund process. For further information on our Returns & Exchange Policy, please refer to our Refund policy. For any other queries, visit https://notsopink.com or drop an email to at [email protected]
Soch Retail Pvt. Ltd.
601, 6th Floor, Link Rose, Above Levi's Store, Linking Road, Santacruz West, Mumbai - 400054